Complaint Resolution Policy
Complaint Resolution
The University strongly encourages the informal resolution process as the first step to address workplace issues and concerns. However, if informal resolution is not attempted or is unsuccessful, the University has the following complaint resolution processes in place.
Complaint Resolution
UC Policy |
This system-wide policy establishes the authority, standards, and process for resolving complaints submitted by employees in the Professional & Support Staff (PSS) and Managers & Senior Professionals (MSP) personnel groups. |
UCR Local Procedure
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This local procedure provides additional UCR-specific guidance and procedural steps that supplement the corresponding system-wide policy for addressing and resolving employee complaints. |
Grievance Process for Non-Senate Non-Represented Academic Employees
UC Policy |
This system-wide policy provides non-Senate academic appointees with a formal process to present and resolve grievances involving alleged arbitrary or capricious administrative actions or violations of applicable University rules, regulations, or Academic Personnel policies. |
UCR Local Procedure
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This document is UCR’s formal written grievance form for eligible non-Senate academic appointees under APM 140. It is used to submit Step II grievances and Step III appeals involving claims such as arbitrary or capricious administrative actions, violations of University rules or academic personnel policies, adverse employment impacts, and requested remedies. The form also includes sections for representation, review processing, hearing options, deadlines, and administrative tracking by the Grievance Liaison. |
C-Stop Program
UCR Local Procedure
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The Campus Special Transfer Opportunity Program (C-STOP) is a campus program that enables organizational units to place employees identified or confirmed for layoff into vacant positions outside of the employee’s current organizational unit. |